About New York Medicaid Choice

Who we are and how we can help you

New Yorkers with Medicaid 

New York Medicaid Choice is a state program. Our counselors can tell you about all your managed care options. You may call us from any New York State county for help to choose a plan and to enroll.

Health Professionals

New York Medicaid Choice is committed to working collaboratively with health care providers and staff.  Our Health Plans Affairs Department offers training and technical assistance to participating managed care plans and facilitated enrollers.  Staff also offer informational workshops about Medicaid managed care to direct care providers.  Through our enrollment services, New York Medicaid Choice makes every effort to maintain our customer’s continuity of care whenever possible.

To reach the Health Plans Affairs Department, call 917-228-5600.

Community-based Organizations 

Since 1998, New York Medicaid Choice has established partnerships with faith-based and community organizations to help keep Medicaid members informed about their health care choices.  Community organizations play an important role in our outreach campaigns and programs. Organizations interested in scheduling a workshop or seeking sponsorship for events may contact our Outreach Department at 917-228-5600.


Reach Us


(Long term care customer services)

TTY 1-888-329-1541

Monday - Friday
8:30 a.m. - 8:00 p.m.

10:00 a.m. - 6:00 p.m.

Quick Assist

Have questions? We’re here to help. Our counselors will be glad to answer your questions. We can also help you choose a plan over the phone. All languages are spoken.