Health Plan Services

You get the services listed below and other services. Some plan members have a co-payment at the time they receive certain services.   

Some Basic Services:

  • Doctor visits and hospital stays
  • Behavioral health services (mental health care; substance use treatment)
  • Emergency care
  • Referrals to specialists when needed
  • Dental care
  • Health services at your home, such as home health aides and personal care
  • Other services, such as eye care, medical equipment, hearing aids, HIV testing and counseling, family planning.

HIV Special Needs Plans

HIV Special Needs Plans are Medicaid health plans for adults who are living with HIV or who are transgender or qualify as homeless. Your dependent children can also join an HIV SNP with you. HIV SNPs cover all basic health care services and specialty services important to people who are living with or at risk of HIV/AIDS. The doctors, nurses and other providers who participate in an HIV SNP understand the special care needs facing people living with HIV/AIDS. For more information, call New York Medicaid Choice.

Reach Us


(Long term care customer services)

TTY 1-888-329-1541

Monday - Friday
8:30 a.m. - 8:00 p.m.

10:00 a.m. - 6:00 p.m.

Quick Assist

Have questions? We’re here to help. Our counselors will be glad to answer your questions. We can also help you choose a plan over the phone. All languages are spoken.