C-YES: Helping Children and Youth Access Home and Community Based Services

The Children and Youth Evaluation Service (C-YES) is a statewide program that determines whether a child or youth qualifies for home and community based services (HCBS) through the Children’s Waiver.

HCBS are Medicaid services provided in the home or in the community for children and youth who need extra care and who want to avoid going to the hospital or long term facility. More information can be found in the HCBS Brochure: omh.ny.gov/omhweb/bho/docs/hcbs_brochure_english.pdf

How does C-YES help?

New York State has designated C-YES to assist children and youth without Medicaid who are seeking home and community based services through the Children’s Waiver. Registered nurses meet with the child or youth to determine whether they meet the criteria for HCBS. Families can also receive assistance in applying for Medicaid.    

How to refer a child/youth without Medicaid to be evaluated for HCBS through the Children’s Waiver?

Individuals and families can self-refer by calling C-YES at 1-833-333-2937. They will be sent a Referral Form to fill out and return in a pre-paid envelope.

Providers and Organizations with secure email protocols can download a Referral Form at:


How to find out more about the Children’s Waiver and HCBS?

Family Support Coordinators are available to answer any questions you may have about applying for HCBS and about services provided by C-YES. Call: 1-833-333-2937. TTY: 1-888-329-1541.

Reach Us


(Long term care customer services)

TTY 1-888-329-1541

Monday - Friday
8:30 a.m. - 8:00 p.m.

10:00 a.m. - 6:00 p.m.

Quick Assist

Have questions? We’re here to help. Our counselors will be glad to answer your questions. We can also help you choose a plan over the phone. All languages are spoken.